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03/07/2023 - read
Besides being legally required in most countries, including the UAE, car insurance has been an essential aspect of owning and operating a vehicle for many years, providing financial relief in the event of accidents, thefts, or other damages.
A survey by Accenture found that 79% of insurers believe that artificial intelligence (AI) will revolutionize the way they gain information from and interact with customers.
As technology continues to advance, the future of car insurance is changing, and artificial intelligence (AI) is set to have a significant impact on the industry.
The chatty AI…ChatGPT
Even if you don’t know much about AI, you must have heard the current buzzword making the rounds lately, we’re talking about ChatGPT… or do we mean AI?
Well, that’s because the two are synonymous and this is because ChatGPT has become the most famous AI model and it’s taken the world by storm.
With the recent rise in the popularity of similar models, the potential for AI to positively impact the insurance industry is only getting bigger.
For example, because ChatGPT (Chat Generative Pre-Trained Transformer) is a language model, it can be integrated into an insurer's website or mobile app like Beema’s, allowing customers to get immediate assistance on insurance-related queries with tailored responses.
This can certainly be used to improve customer experience and can in turn result in increased customer loyalty.
Telematics… Your best friend on the road
One of the most exciting ways AI is affecting car insurance is, through the use of Telematics. By using Telematics insurers have the ability to monitor how drivers behave on the road by collecting a variety of data from the vehicle's sensors.
This data includes information about the driver's speed, braking, acceleration, and other driving behaviors.
Insurers like Beema use this information to determine the risk of a driver getting into an accident and to encourage positive driving behaviour by rewarding good drivers, It’s a win-win!
Check out Beema’s Smart Driver insurance policy for more details.
Automated claims
We all love filing claims, or do we?, How about not needing to file them at all? Interesting isn’t it?!

Automated claims processing is another area where AI is making a big difference in the car insurance industry.
Filing a claim after an accident can be a time-consuming and stressful process, but with the help of AI, insurers can automate the claims processing procedure, making it faster and more efficient. Insurers can be notified once an accident takes place -thanks to telematics.
This will allow insurance companies to take the initiative of communicating with customers to guide them through the necessary steps almost in real-time.
Fraud-Proof Insurance
AI-powered fraud detection systems are also helping insurance companies save money by detecting fraudulent claims that cost them millions of dollars each year.

According to a report by PwC, 56% of insurers are already using AI and machine learning to detect and prevent fraud.
These systems analyze data from various sources, including social media, claim forms, and police reports, to detect inconsistencies and patterns.
By detecting fraudulent claims early on, insurers can prevent financial losses and maintain the affordability of insurance policies for all customers.
According to a report by Juniper Research, AI-based fraud detection and prevention in the insurance industry is expected to save $1.3 billion annually by 2023.
Summary
As AI-based technologies continue to evolve and develop into more sophisticated versions over time, we can expect to see more innovations in car insurance and the insurance industry as a whole. 


Overall, AI truly has great potential, and as more and more insurers start testing its capabilities within their product offering, it will truly revolutionize the insurance industry.

However, it is important to approach new technology with caution, as it is critical to ensure that potential risks are identified and managed effectively.
We’re living in an exciting era, and the future of insurance looks very promising. We are lucky to be leading the transformation of the industry for benefit of the consumers.
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